Delivery Policy:

Thank you for choosing Sencillo as your trusted online product or service provider. This Delivery Policy outlines the terms and conditions regarding the delivery of products and services purchased through our platform. By placing an order with us, you agree to comply with and be bound by the following policies:

Order Processing Time:

Orders are typically processed within 02 (two) business days from the date of confirmation.

Processing times may vary depending on the nature of the product or service.

Delivery Time:

We offer various delivery methods depending on the nature of the product or service. Delivery time for accessory items will be within 5 days inside dhaka and 10 days outside dhaka. For furniture items will be upon discussion with customers.

Shipping Addresses:

It is the responsibility of the customer to provide accurate and complete shipping information.

We are not responsible for items delivered to incorrect addresses provided by the customer.

Delivery Confirmation:

Upon successful delivery, customers will receive a confirmation email with relevant details, including tracking information (if applicable).

Shipping Delays:

While we strive to meet all delivery timelines, unforeseen circumstances such as weather conditions, customs delays, or other external factors may cause delays. We appreciate your understanding in such situations.

Refund Policy:

Processing Time:
 Full refunds are applicable only for accessory items and will be processed within 7–10 business days after the returned item has been received and inspected. The refund will be issued to the original payment method used at the time of purchase.

Partial Refunds:
 If only a portion of your order is returned, a partial refund will be provided based on the value of the returned item(s).

Non-Returnable Items:

• Custom Orders: Custom or made-to-order furniture items are non-returnable. Please review all details carefully before confirming your order.
• Used or Altered Items: Items that have been used, altered, or modified in any way are not eligible for return.

Returns Due to Non-Delivery

If a product is returned to us due to non-delivery (e.g., incorrect address provided), the customer will be responsible for any additional shipping charges.

Contact Information:

If you have any questions or concerns regarding your order or our delivery policy, please contact our customer service team at email: [email protected] or call: +8801711363218.